Dear user,

you have returned the bike improperly outside the flexzone of Berlin. There is a regular fee of 20 € per rental for returning bikes improperly. This fee does not apply to the first improper return. Please note that in case of repetition the fee of 20 € will apply automatically.

You can still avoid the fee: 
Go back to the bike and rent it again. Do not do this from afar, as the lock will open automatically. The new rental will merge with the old one and the improper return fee will be cleared if you return the bike properly this time.

You can see the final charges for your rentals in your rental history in your app or in your customer account via the website login.

You can see all prices and tariffs for Berlin under Tariffs.

Which return options are there for nextbike Berlin?

At stations:

You can return our bikes in Berlin at no surcharge to any official station inside and outside the flexzone. Please make sure that the bike is parked in such a way that it does not obstruct anyone.

Yellow marked flexzone

You can return our bikes in Berlin on any public street within the yellow flexzone for a surcharge of 1 €. Please make sure that the bike is parked in such a way that it does not obstruct anyone.

Away from stations:

Bikes may not be returned outside the flexzone away from official stations. For improper returns a fee of at least 20€ will apply automatically.

Unjust fees? What now?

Due to slight GPS deviations, you may be charged a fee for inproper return even though you returned your bike at a station. No problem. Contact our hotline at +49 (0)30 12 08 63 64 or send us a message via app with your registered mobile phone number, respective bike number and a short description of the problem. We will correct the rental.